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This privacy notice describes how your personal information is collected, used, and shared when you visit or shop with www.shopclairvaux.com.
INFORMATION COLLECTION, USE AND SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
YOUR ACCESS AND CONTROL OVER YOUR INFORMATION
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via
the email address or phone number given on our website:
-See the current information we have on file
-Change/correct any data on file.
-Have us delete any data we have on file
-Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
1. Communicate with you;
2. Screen our orders for potential risk or fraud; and
3. Provide you with information or advertising you might like relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns), and to help our advertising to you be more relevant to your interests.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Lightspeed to power our online store--you can read more about how Lightspeed uses your Personal Information here: https://www.Lightspeed.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. email or direct mail). Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of recognition services, please go to https://idx.listrakbi.com/opt-out.html. To opt out of third-party cookies, please go to http://www.aboutads.info/choices.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
RIGHT TO OPT OUT
If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop the Site from contacting you for marketing purposes or giving your data to other members of the Site. If you no longer wish to be contacted for marketing purposes, please email us at [email protected]
NOTE TO CALIFORNIA RESIDENTS
This section provides details about rights afforded to California residents under the California Consumer
Privacy Act (or "CCPA"), and supplemental details about the personal information we collect about California residents.
We collect the following categories of personal information: identifiers (such as name, contact information and device identifiers); commercial information (such as items purchased); internet or other network activity information (such as browsing behavior and other usage data); location data; inferences (such as purchasing preferences); demographic data (such as gender); electronic, visual or similar information (such as customer support call information); and other personal information (such as product feedback or payment method information).
Subject to certain limitations, the CCPA provides California residents the right to request to access to details about the categories or specific pieces of personal information we have collected in the last 12 months (including about information we disclosed for a business purpose), to request to delete their personal information, to opt out of any sales that may be occurring, and to not be discriminated against for exercising these rights.
We do use third-party cookies and related technologies to send targeted ads and this may be deemed a "sale" under the CCPA.California residents may make request access or deletion requests by submitting their requests at [email protected] We will verify your request by asking you to provide information that matches information we have on file about you. You can also designate an authorized agent to exercise these rights on their behalf, but we will require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.
We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
Shipping fees will be applied at checkout. In-store pickup is always free. Purchases over $250 qualify for free shipping. For purchases under $250, a $15 Flat Rate shipping cost will be applied at checkout. Packages are shipped in 3-5 business days via UPS Ground and typically arrive within 3 days of shipment.
If you need a shipment expedited to you, please give us a call at 913-499-7462
RETURNS AND EXCHANGES
We gladly accept returns of full-priced merchandise for refund or exchange. Items must be unworn, unwashed, unaltered, undamaged, with original tags attached. Sale merchandise, beauty, apothecary, swimwear, lingerie and any other item marked as final sale cannot be returned or exchanged. Any items that are special ordered are final sale. Jewelry and shoes must be returned in their original packaging. To qualify for a full refund, return authorizations must be requested within 14 days of receiving your order, and items approved for return must be received by Clairvaux within 14 days of return authorization approval. To request a return or exchange, please email us at [email protected]. We are happy to exchange any items eligible for return, based on availability. Please pack and securely seal the merchandise in the original packaging if possible, and ship via the carrier of your choice to Clairvaux, 2710 W 53rd St Fairway, Kansas 66205. Clients are responsible for return shipping costs.
Refunds will be made in the form of the original payment and issued within 7 days of receiving your return. Once your refund has been processed, a confirmation will be sent to the email address provided. Please note that the original shipping fees are not refundable.
Questions about your order or products featured online?
We are happy to help you via email or phone during store hours.Monday-Saturday: 10-6pm
By Appointment 913.499.6668 // [email protected]
Each designer we carry runs differently. In an effort to prevent returns due to fit, we have included sizing information in the product descriptions as provided by the designers, as well as our suggestion on whether to take your normal size. If you have any questions about fit, please don’t hesitate to call us at 913.499.6668 and our stylists can assist in determining the best size.
We do our best to represent current inventory on the website, but merchandise availability is not guaranteed. If merchandise is not available by the time your order processes, we will notify you of this via email and you will not be charged for the out of stock item.
Online orders are processed Monday through Friday, excluding holidays. Orders placed by 12pm CST will be shipped the same day. Orders placed after 12pm CST will be shipped on the next business day. You will receive an email confirmation upon placing your order. Once your order has shipped, you will receive an email with shipping details and the associated tracking number.
We accept Visa, MasterCard, American Express, Discover, and PayPal. If you would like to place your order over the phone, or have any difficulty in processing payment, please call us at 913.499.6668